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Frequently Asked Questions

Popular Questions
What are the pricing plans?down

Depending on your organisation’s needs and billing cycles, we offer various pricing plans tailored to your needs. Please write to us at contact@polymerize.io

Account & Billing
Do I need knowledge of Artificial Intelligence or Machine Learning to use Polymerize Labs?down

No, it is not necessary. Polymerize Labs is designed to be simple to use for all. If you are interested in learning about the basics of AI or ML, you may refer to this article.

Getting StartedPlatform FeaturesKnowledge Hub
How secure will my data be?down

We take utmost care in ensuring the integrity and security of your data. We follow industry standards and regularly conduct security audits and application testing reports which are regularly provided to our customers. We are also SOC2 compliant.

Data & SecurityAccount & Billing
Can I just use the AI Engine instead of the entire suite?down

Polymerize Lab is designed to be a one-stop materials informatics platform for you to manage your data and utilize our AI capabilities in one place. However, we offer an alternative solution where you can generate on-demand machine learning models according to your needs. Please write to us at contact@polymerize.io

Platform Features
How do you charge for Polymerize Discover?down

We charge on a per-usage basis with a fixed cost regardless of throughput. Depending on your organization's needs and billing cycles, we offer various pricing plans tailored to your needs. Please write to us at contact@polymerize.io.

Platform FeaturesAccount & Billing
Can I access Polymerize offline?down

Polymerize is a cloud-based platform, which means you must be online to access and save data to your Polymerize account.

Account & Billing
How do you charge for Polymerize Labs?down

We charge based on the number of team members using the platform. We offer different pricing tiers depending on the number of team members on the platform and your organization's needs and billing cycles. For more information, please write to us at contact@polymerize.io.

Platform FeaturesAccount & Billing
Can I integrate my API to use my data on Polymerize Labs?down

We facilitate external API integrations. Please write to us at contact@polymerize.io

Platform Features
Do you offer a free trial?down

We offer a 1 month trial. Request a demo with us today.

Getting StartedAccount & Billing
How do I invite more team members?down

Each team member is assigned an individual license. To invite more team members, please reach out to your account manager.

Platform FeaturesData & Security
Popular Topics
Account & BillingGetting StartedPlatform FeaturesKnowledge HubData & SecurityCareers & Expertise

Still have questions?Contact our team at contact@polymerize.io or Submit a ticket for priority supportWe typically respond within 2 hours - faster than most chemical reactions!